We utilise various courier services for delivery. You will receive a tracking number and a link to track your order.
Deliveries are made only on business days (excluding Saturdays, Sundays, and holidays). Please allow additional time for delivery to locations outside main cities.
Order processing begins once your product has been made and payment is received and cleared in our bank account.
Simply Carmell is not liable for orders delivered to an incomplete or incorrect address provided by the client. Any fees incurred due to such errors will be the client’s responsibility.
If a package is refused upon delivery, the client will be responsible for all delivery fees.
Our parcels are not insured by default. Please contact us if you would like to request insurance for your shipment.
Deliveries are done throughout South Africa. The delivery lead times are about 2 to 5 working days once your product has been made.
Delivery are set at a flat fee of R75 for deliveries in South Africa.
Once your product has been made, our delivery lead times are about 5 to 10 working days as a standard to main cities with door to door courier.
Deliveries outside of South Africa are charged according to DHL rates.
International delivery fees are all excluding customs. Customs will be for your own account where applicable.
Our products are Handmade from scratch, and we kindly ask for 7 to 14 working days for production.
If you have placed an order and we have the product in stock, we will inform you.
Once you have placed your order and your order has been packed, the courier will be booked to collect your parcel.
You will receive the tracking details and updates via your preferred means of contact information provided.